Shipping & Delivery Policy

Your Melaniva is on its way, crafted just for you. ✊🏾

We know you're excited to meet your new partner in style. Every Melaniva bag is not just a product—it’s a work of art meticulously crafted by hand to honor your name, a statement that celebrates the beauty and resilience of Black women. This kind of dedication takes time and soul.

How much is shipping? We offer FREE SECURE SHIPPING on all orders. Period. We believe your access to excellence should be a given, not a luxury you have to pay extra for.

Our Process: From Soul to Style Our mission is to ensure every bag we create is a masterpiece that tells your story. This is our process:

1. Crafting Your Piece (1-2 business days): Your order goes straight to our artisans. We take the time to meticulously personalize your bag with your name. This isn't just about printing; it's about honoring your identity, ensuring every detail is perfect before it leaves our care.

We know you’re eager, and we truly appreciate your patience. Trust us, the wait is absolutely worth it. Every Melaniva bag is a labor of love, created with the unique dedication of our artisans just for you. We promise to do everything we can to get your product to you as quickly as possible, because we're not just delivering a bag—we're delivering a story.

2. Shipping to You (10-15 business days): Once your bag is ready and has passed our quality check, we securely pack it and hand it over to our trusted carriers. Your custom piece will then be on its way to you, with an estimated delivery time of 10-15 business days.

We also offer an Expedited Shipping service for those moments when you need your Melaniva magic a little sooner. Please email us at contact@melaniva.com with your order number to check rates and options. Remember, purchasing expedited shipping speeds up the delivery time, but our commitment to a flawless, custom finish means our production time remains the same.

Keepin' You in the Loop

How will I know my order has shipped? Once your personalized bag is on the way, you'll receive a shipping confirmation email with a tracking number. Please allow 24-48 hours for the tracking information to update. While we aim for our best, sometimes unexpected weather or holidays can slow things down. We ask for your patience, as we’re doing our part to get your piece to you safely.

Do you ship internationally? Absolutely. We're proud to ship our bags to queens all over the globe, using trusted carriers like UPS, DHL, FedEx, and USPS. Production time is the same, but shipping costs and delivery times will vary depending on your location. Please note that customs taxes may apply in your home country, and you'll be responsible for these charges.

Incorrect or Undeliverable Addresses We know life happens, but to keep your Melaniva journey smooth, please double-check your shipping address at checkout. If a package is returned due to an incorrect or incomplete address, we will email you. Once we receive the package back at our facility, our team will process a reshipment or a refund. Please be aware that refunds may take 2-8 business days to appear in your account.

A friendly reminder: We can't be held responsible for deliveries sent to the wrong address provided by the customer. If you redirect a shipment after it's left our care, any loss or damage is your responsibility. During major promotions, we reserve the right to refund the order subtotal (minus shipping and handling fees) for packages returned due to incorrect addresses.

Lost or Missing Packages If the tracking shows "delivered" but your package hasn't arrived, don't trip! Sometimes carriers mark it delivered a little early. First, check with your neighbors or your building's front desk. If it’s still missing, or if the post office confirms it's lost, please email us at contact@melaniva.com right away. We'll investigate and gladly replace or refund your order. If an item is missing from your package, it might have been shipped separately. Just reach out, and we’ll sort it out for you.

For any other questions, holla at us!

We're here for you. For any other questions or support, you can always reach out to us at contact@melaniva.com. We've got you.